FAQ

Will you create artwork/merchandise/hats for my band/company/event?

Maybe!  Send us over an email.

How much does shipping cost?

Good question.  We base everything off of weight.  Our Hats/Apparel/Paper Prints/Smaller items all ship via USPS.

If I pay you more can I get it faster?

There will be an option when checking out for different shipping times.

Do you ship internationally?

Yes, you can select international shipments while checking out.  It can take 2-5 weeks for an international shipment to arrive.  Also, once the package leaves the US, tracking is no longer updated.  We are not responsible for any taxes or fees the receiving country charges.

Will you send me a tracking number?

Yes, you will automatically be emailed when your package ships with tracking information.

How will my prints be shipped?

Prints are rolled in brown craft paper, and shipped in a heavy duty 3" Cardboard tube.

What is your return policy?

We try to make returns as easy as possible for you.  For full return policy please visit the Returns page.  We accept returns with in 30 days of you receiving your item.  The item must be unwashed and unworn.  Please include the original packing slip and a written explanation of your intent: Return/Exchange/etc.  JAX is not responsible for shipping costs incurred returning or exchanging items unless it is due to wrong item/damaged item.  We recommend hats be returned in the original packaging.  If the packaging has been destroyed please ship hats in 8"x8"8" cardboard boxes, as to not damage the hat.

Can I return an item I bought in person?

Probably.  If it is an item bought from First Earth at an event we are vending, please contact us about exchanges/returns.

I received my item and it is damaged/the wrong item/size, what do I do?

First off, we apologize that this slipped thru our fingers.  If you want to return or exchange an item because of a defect or because it is the wrong item please contact us and we will arrange for you to ship your items back for free.

I ordered the wrong size, can I change it before it ships?

Maybe!  Maybe not.  Only one way to find out, Email us ASAP!

My size or favorite item is out of stock, will you let me know when you get more in?

The best way to keep up with new items and restocks is to sign up for our Mailing List.  You can sign up on our Home page.

Do you offer wholesale pricing?

We offer wholesale pricing on a case by case basis.  Please email us to find out more.

Is the site secure?

Yes.  All information that we gather is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database. 

If you have further questions, please contact us via our email.