Shipping Policies:
We ship to all 50 states, and ship international to most countries.
Orders are shipped by USPS. International orders are handled by USPS until they reach the destination country - at this point, tracking is no longer updated. Items ship via USPS from our North Carolina location.
We generally ship 5 days a week. We observe most Federal/Shipping holidays. International orders can take 2-5 weeks to arrive.
We will send you a confirmation email once your order has shipped. Please allow 48 hours for your tracking information to update. Our system is faster than the Post Office, so do not worry if the link in your email does not work right away.
- You declare that all information provided to us at the time of placing an order is true and correct. By placing an order with First Earth, you agree with our Terms of Use and Privacy Policy.
- Your receipt of an order confirmation does not indicate our acceptance of your order. First Earth has the right to accept or decline your order at any time. All orders placed must be approved with a valid method of payment to First Earth. We may require additional verification or information before we accept and ship your order.
- First Earth has the right to refuse any order without giving a reason. If an order is refused, all of the funds received by us will be refunded using the method of payment that was used during checkout.
- If both the package cannot be delivered to the customer's supplied address and the customer fails to retrieve the package in a timely manner from the post office resulting in a RETURN TO SENDER, then the customer will be asked to pay for shipping on the second attempt or receive a refund minus the original shipping charge.
- In the event a package is delivered successfully to the listed address, but the customer never receives the package due to theft; First Earth will not be held liable for the losses incured. The customer may file a claim with the shipping company. (USPS, Fed Ex, UPS, etc)
